All operators and staff are regularly assessed and trained with the objective of increasing customer satisfaction and maintaining safe working practices.
All personnel employed by DCS are employed in accordance with UK employment law.
To ensure customer satisfaction all our operatives will work in accordance within the hours/working time directive, that reflect those of the dealerships. We seek to provide our customers with a professional staff who are trained to meet the needs of the customer first and foremost. In so doing, any changes in our customers' requirements will be accommodated as fluidly and as efficiently possible.
Full-time operators will be provided for all departments as required within the dealership.
The working objectives of the above personnel will be complimented by daily visits by senior management. The presence of management supervision is to ensure that a professional degree of hands on management is maintained. Furthermore, Area Supervisors will ensure that all valets are carried out to the highest degree of efficiency, quality control and customer satisfaction.
Our senior management operate daily visits to our customers' sites as stated above. Visits are conducted at different times of the day, (No routine is established in regard to the time or days chosen).
Senior Management and Area Supervisors assess the vehicles presented by our operatives as being completed, against a checklist of established criteria; the objective being to attain that a vehicle is finished to a very high standard.